1. General Policy

All payments made to Lifeline Direct are final unless otherwise stated in this policy. Our services involve time‑sensitive processing, administrative work, and digital support that cannot be reversed once completed.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• You were charged more than once for the same service

• A technical error caused an unintended payment

• A service was not delivered due to an internal issue on our end

• You contacted us within 24 hours of purchase and no work has begun

Refunds are reviewed on a case‑by‑case basis.

3. Non‑Refundable Situations

Refunds will not be issued for:

• Completed eligibility checks

• Completed service support or activation assistance

• Missed appointments

• Failure to respond to communication attempts

• Situations where work has already begun

• Customer error (incorrect information submitted, wrong service selected, etc.)

• Change of mind after service has started

Once work is performed, the time and labor cannot be reversed.

4. Digital Services

Because our services involve digital processing, communication, and administrative labor, all completed digital work is non‑refundable.

5. How to Request a Refund

To request a refund review, contact us at:

Email: support@lifelinedirectservices.com Phone: [Your Business Number]

Include:

• Your full name

• The email or phone number used

• The date of purchase

• A brief explanation of the issue

We will respond within 3–5 business days.

6. Chargebacks

Filing a chargeback without contacting us first may result in:

• Delayed resolution

• Account suspension

• Denial of future services

We encourage customers to reach out so we can resolve issues quickly and fairly.

7. Policy Updates

We may update this Refund Policy at any time. The “Last Updated” date reflects the most recent revision.

8. Contact Information

For questions about this Refund Policy, contact:

Lifeline Direct Inc Email: support@lifelinedirectservices.com Phone: ‪(385) 200-0154‬]